Privacy Policy
Effective Date: 01-01-2025
Last Updated: 01-19-2025
Carter's Coffee Bar ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, mobile app, or services.
By using our website (carterscoffeebar.com), mobile app, or other services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of personal and non-personal data:
a. Personal Data You Provide
When placing orders: Name, email address, phone number, payment information (processed securely by third-party payment providers), and any special notes such as allergies or health preferences.
When registering for loyalty accounts: Name, email address, phone number, and purchase history.
When subscribing to our mailing list or promotions: Name, email address, and phone number.
b. Automatically Collected Data
Device information: Browser type, device type, operating system, IP address.
Usage data: Pages visited, links clicked, and time spent on our website.
Cookies: Information collected through cookies and similar tracking technologies (e.g., Google Analytics and Meta Pixel).
c. Sensitive Data
Allergies or health preferences provided voluntarily by users during online or in-person orders. This data is only used to fulfill specific orders.
2. How We Use Your Data
We use the data collected for the following purposes:
Order Processing and Fulfillment: To process and deliver your orders, including payment processing.
Loyalty Program Management: To track rewards points and enable redemption.
Marketing and Promotions: To send newsletters, promotional emails, text messages, and push notifications about special offers or updates.
Website and App Improvement: To analyze website and app usage to improve user experience and functionality.
Advertising: To serve targeted and retargeted ads using Google Analytics and Meta Pixel.
3. How We Obtain Consent
We obtain your consent through the following means:
When you place an order or create a loyalty account.
When you subscribe to our mailing list or promotional communications.
By continuing to use our website and accepting cookies for analytics and targeted advertising.
4. User Rights and Requests
If you would like to access, correct, delete, or restrict the use of your data, you may contact us at carterscoffeebar@gmail.com.
Your Rights Include:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your personal data (subject to legal and business requirements, such as retaining sales records).
Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in emails or replying "STOP" to text messages.
5. Sharing Your Data with Third Parties
We share your personal data with the following third parties:
Toast: Our POS system and payment processor. All sensitive data (e.g., payment details) is stored and processed securely by Toast.
Marketing and Analytics Providers: Google Analytics, Google Ads, and Meta Ads are used for targeting and retargeting ads.
Other Vendors: Occasionally, data may be shared with other trusted service providers to support our operations (e.g., email service providers).
We ensure that all third parties comply with applicable privacy laws and handle your data securely.
6. Data Retention
Account Data: Retained until users delete their loyalty accounts.
Order and Sales Data: Retained indefinitely to comply with tax and accounting requirements and for sales forecasting purposes.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and deliver targeted ads. Cookies may collect data about your browsing behavior, including pages visited and actions taken.
You can manage cookie preferences through your browser settings. However, disabling cookies may limit your experience on our website.
8. Audience and Children's Privacy
Our website and services are intended for a general audience. While minors under 18 may use our services, we do not knowingly collect personal data from children without parental consent.
9. Security Measures
We take appropriate technical and organizational measures to protect your data. These include:
Using secure third-party payment processors (Toast).
Accessing sensitive information only through secure systems with administrator-level access.
While we implement robust security measures, no method of transmission over the Internet is 100% secure.
10. Policy Updates
This Privacy Policy may be updated from time to time. The updated version will be posted on our website with the "Last Updated" date at the top. Please check our website periodically for any updates.
11. Contact Us
If you have questions about this Privacy Policy or would like to exercise your rights regarding your personal data, please contact us:
Email: carterscoffeebar@gmail.com
Phone: (217) 214-4564
Mailing Address: 3815 Maine St., Quincy, IL 62301